![]() You will probably have to contact the customer care support of each service you enabled the Google Authenticator for and prove your identity. ![]() But currently, there isn’t a way someone can restore access without a QR code or secret key. We are not sure why they are not allowing users to recover keys in such scenarios which can happen once in a while. ![]() They do not sync the Authenticator details with your Google account like many of their other services. Due to security reasons, Google is extremely strict about this. Without the backup, it is quite difficult to get access to the 2FA-enabled services. You can try using it to sign in to the service with 2FA. If you entered it correctly, the Authenticator app will start showing the codes once again. Fill the sections with the Setup Key you have.Now choose the Enter a Setup Key option.Click on the “+” icon to add a new key.In case you happened to have this secret key backup with you, you can restore Google Authenticator by following these steps. If you do not have this key, it is very hard to restore Google Authenticator. It is extremely important to save this key somewhere safe. How to Generate and Store Backup Codes for Google Authenticator?ĭuring the 2FA (Two-factor authentication) setup, the Google Authenticator or the service you are activating the Authenticator for will provide you a secret key/QR code to recover your account in case you lose/damage your device.How to Recover Google Authenticator on Different Mobile Operating Systems. ![]() When you are finally able to log in to your account, link the authenticator to the app on your new smartphone - and so as not to have to repeat everything the next time you lose your smartphone with authenticator app, create a backup right away. You’ll most likely need to prove you are the real owner of the account. If the loss of the authenticator blocks your account access, for example with a corporate or small public service that lacks an automatic procedure for restoring access, contact a local administrator or support service and explain what happened. It shouldn’t take long, and soon you’ll be able to sign in to your account. Select the most convenient option - most services can deliver the code by text, voice call, or e-mail -and wait for it to arrive. To do this, start the account login process by entering your username and password, and when you need to enter a one-time code from the authenticator app, look for a “Try another way” (or similar) link. If it’s an account with a major public service (e.g., Google, Facebook, Instagram) and your account is linked to your e-mail or phone number, you can easily restore access using an alternative authentication method. What you can do now is restore access to your account. If you’re not logged in elsewhere and you’ve lost the smartphone with the authenticator, done a factory reset, or had it stolen (basically, if you no longer have access to it), or if the above method didn’t work, you won’t be able to recover the authenticator. Recovering the authenticator without access to your account The option you need might simply not be operant on the device where you’re logged in. The problem is that not all services use the same settings in the Web version as in the mobile app. Unfortunately, this method doesn’t always work. In that case, simply enter the secret key or scan the QR code in the authenticator app on the new device and you’re all set. Some (but not all) services even display the secret key or QR code of the authenticator in the settings. For example, this option works with Google accounts if you’re logged in to even one of the company’s apps, such as YouTube. The item you need is usually somewhere on the Security tab. Open your account settings and reset the authenticator - that is, link it to the app on the new phone. If you’re still logged in to the account on another device, you may be in luck. Recovering the authenticator if you are logged in to the account on another device If you no longer have access to the smartphone on which the authenticator app is installed, your next steps depend on whether you’re still signed in to the account you need to log in to on another device. Recovering the authenticator without access to your smartphone But what if your phone, and along with it the authenticator app, gets lost, broken, or stolen? In that case, you have several options. One of the most convenient 2FA methods is to use an app that generates one-time codes, such as Google Authenticator and the like. It is vital to protect accounts with two-factor authentication: If your password gets leaked (and leaks are very common), 2FA will safeguard your accounts against hacking. KasperskyEndpoint Security for Business.KasperskySecurity for Microsoft Office 365.
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